These are the terms and conditions (“the terms”) governing the use of this website (“the Website”). These terms apply to each user and/or visitor to the Website and are governed by English law.
PROPRIETOR AND PROPRIETARY INFORMATION
Information on this Website is the property of the Company. The materials contained in this site are protected by copyright law. The contents of the Website are available to any user and/or visitor for personal reference only and may not be reproduced in any manner whatsoever either in whole or in part without the prior written permission of the Company, its authorised agents or representatives.
The Company reserves the right in its absolute discretion:
(a) to add to or remove any material from the Website or to amend, alter, redesign or change anything contained in or on it at any time; and
(b) to monitor, suspend, revoke, or otherwise limit access to the Website at any time.
The use of this Website is at the visitor’s or user’s own personal risk. The Company does not warrant the content, accuracy or veracity of any material or other information on the Website nor does it warrant that the Website is free from errors, faults, viruses or other computer or data-corrupting or data-damaging material.
The Website contains links to other sites or addresses on the web. External sites are not part of the Website and do not belong to the Company. The Company does not approve or endorse other websites nor is it responsible for their content.
Descriptions of, or references to products, services or publications within the Website do not constitute or imply their endorsement or recommendation in any way by the Company, its employees or contractors. No reference in the Website to any specific product, process, or service by trade name, trademark, manufacturer, or otherwise, shall be used for advertising or product endorsement purposes.
EXCLUSION OF LIABILITY
To the maximum extent permitted by law the Company excludes liability for any loss, claim, damages or any special, consequential, exemplary or punitive damages (whether directly or indirectly incurred) of any kind arising out of or in connection with any visitor’s or user’s access to, or use of the Website, or any material thereon, whether based in contract, tort or whether negligent or otherwise, even in the Company has been advised of the possibility of such damage.
Last updated November 2017
1. How we collect information
We will collect information from you if you:
• register to buy a product; this will include your name, company name, address, email address and VAT number and your payment details;
• complete online forms, take part in surveys, write posts or comments on any message boards, post any blogs, enter any competitions or prize draws, download information such as white papers or other publications, or participate in any other interactive areas that appear on our website or which we offer to you from time to time
• provide your contact details to us when registering to use or accessing any product or service we provide (including any Apps we may offer); and
• contact us offline for example by telephone, fax, email or post.
We also collect information about your visit to our website or use of our products or services using cookies or similar technologies (as described in paragraph 6 below).
2. What we use your information for
We will use your information to provide any information and services that you have requested or any products that you have ordered. We may also contact you for feedback on your use of our products, services or our website.
We may use your information for marketing purposes as described in paragraph 5 below.
We may also use and analyse the information that we collect so that we can administer, support, improve and develop our website and the products and services we offer.
3. Sharing your information
We may share your information with:
• our suppliers, business partners and group companies from time to time so they can provide you with any information, products or services that you have requested. We may also share your information with our business partners for marketing purposes as described in paragraph 5 below.
We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you.
We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.
From time to time, we may use your information to contact you with details about our products and services which we feel may be of interest to you. We may also share your information with our group companies, business partners so that they (or we) can contact you with information about their products or services which we feel may be of interest to you. We or they may wish to contact you for this purpose by telephone, post or email.
You have the right at any time to stop us from contacting you for marketing purposes. If you wish to exercise these rights you can do so by sending us an email to firstname.lastname@example.org.
5. Cookies and Similar Technologies
“Cookies” are small text files which are transferred from our website, product or service and stored on your computer’s hard drive. We use a combination of cookies to help us provide you with a personalised service, and also to help make our websites, products and services better for you.
We use the following different types of cookies:
These are temporary cookies which are deleted when you close your browser or leave your session in the product or service. We use session cookies on our websites and in some of our products or services to identify and track users.
Persistent cookies enable our websites, product or service to “remember” who you are and to remember your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave your session in the product or service.
We use persistent cookies on our websites and in some of our products or services to identify and track users and to remember what is in your shopping basket (where relevant). We may also use persistent cookies and similar technologies in our products or services from time to time where this enables us to offer you certain features of the product or service or where it may help us to improve the product or service.
Web analytics cookies and similar technologies
Our websites, products and services use several third party web analytics cookies and similar technologies. These allow us to recognise and count the number of visitors and see how such visitors move around the website, product or service. This helps us make our service to you better and also help us to contact you with details about our products and services which we feel may be of interest to you.
IP address and parameter tracking
We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from these traffic data or site statistics alone.
Third party technology
We sometimes use the technology of a third party service provider to collect information about browsing activity on certain pages of our website by tracking / identifying the IP address that you use when you access those pages. We only track / identify your IP address whilst you are using our website and do not track the IP address when you leave our website.
This third party technology will expire after you close your browser or leave your session in the product or service. Our third party service provider collects information about which organisations are accessing our website and we may use that information to contact those organisations about our products and services that we feel may be of interest.
Change your cookie and similar technology preferences
You may be able to configure your browser to restrict or block cookies and similar technologies if you wish, however if you disable those you may find this affects your ability to use certain parts of our website, products or services. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies and similar technologies, see the Internet Advertising Bureau website www.youronlinechoices.com.
Software, products and services
Our software, products or services may also include technology that enables us to:
• check specific information directly relevant to your use of the software or products contained in your computer against our records to make sure the software or products are being used in accordance with our software licence agreements and to troubleshoot any problems;
• collect information about how you and your authorised users use the functions of the features of our software or products; and
• gather statistical information about the operating system and environment on which our software or products are installed.
In addition to the purposes described in paragraphs 3 and 5 above, we may also use this information to deliver targeted advertising, marketing (including in-product messaging) or information to you which may be useful, based on your use of the software or products or any other information we have about you (depending on the software, you may be able to configure these features to suit your preferences).
7. Your information
If we hold any information about you which is incorrect or if there are any changes to your details please let us know by so that we can keep our records accurate and up to date. If you would like to update your records or see a copy of the information that we hold about you, you can contact us by email to email@example.com
9. Security and storage of information
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. Unfortunately, the internet is not always secure therefore, although we will do our best to protect your personal data, we cannot guarantee the security of your data which is transmitted to our website or other products and services via an internet or similar connection and any transmission will be at your own risk.
If we have given you (or you have chosen) a password to access certain areas of our website, product or service please keep this password safe – we will not share this password with anyone.
10. Transfers outside Europe
Personal data in the European Union is protected by data protection laws but other countries do not necessarily protect your personal data in the same way. Our website and some of our products or services or parts of them may be hosted in the United States and this means that we may transfer any information which is submitted by you through the website, product or service outside the European Economic Area (which means all the EU countries plus Norway, Iceland and Liechtenstein) (“EEA”) to the United States. When you send an email to us, this may also be stored on email servers which are hosted in the United States or outside the EU. We have taken steps to ensure that our hosting provider uses the necessary level of protection for your information but if you do not want your information to be transferred outside the EEA you should not use our website, product or service or contact us via email.
11. Other Sites
If you follow a link from our website, product or service to another site or service, this policy will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services.